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After years of producing in-house design as an individual contributor and people manager, I made a simple but profound observation: The most talented designers are not necessarily the most successful designers. Without learning to manage inevitable stakeholder resistance (Product, Engineering, Executives, Legal, etc.), a designer's ideas may never see the light of day.
“I would like to take the time to thank you for such a great workshop. I learned so much about myself and more importantly, other people. It was such an informative class loaded with information that I can use throughout my career. Thank you for the the confidence you've given me.”
This workshop equips designers with a toolbox of principles and best practices to manage resistance. I facilitated over 40 sessions of this workshop throughout the US, Europe, and Asia. The most gratifying responses are from individual designers sharing their appreciation for the successes experienced putting principles into practice.
I’ve been the keynote speaker and/or host at a number of professional conferences. Some include:
Hosted five World Usability Day events with PayPal from 2010-15 and with Target 2017-2018
2023 Argyle CX/UX for B2B Leadership Forum
2021 User Experience Professionals Association
2021 Nudge It North
2020 Experience Design Summit
2019 eTail Palm Springs
2018 Next Generation Customer Experience
2016 and 2017 Frost and Sullivan New Product Innovation Conference
2015 Phoenix Design Week
2013-15 Performance Support Symposiums
Behavioral Grooves: Is It Possible to Design an Experience?
Behavioral Grooves: Integrating Behavioral Science into User Experience