After years of producing in-house design as an individual contributor and people manager, I made a simple but profound observation: The most talented designers are not necessarily the most successful designers. Without learning to manage inevitable stakeholder resistance (Product, Engineering, Executives, Legal, etc.), a designer's ideas may never see the light of day.
“I would like to take the time to thank you for such a great workshop. I learned so much about myself and more importantly, other people. It was such an informative class loaded with information that I can use throughout my career. Thank you for the the confidence you've given me.”
This 6-hour workshop equips designers with a toolbox of principles and best practices to manage resistance. I facilitated over 20 sessions of this workshop throughout the US, Europe, and Asia and consistently received great feedback. The most gratifying responses are from individual designers sharing their appreciation for the successes experienced putting principles into practice.
My PayPal team and I coordinated with local Arizona design leaders to plan and hold large events for World Usability Day each year from 2010-2015. These events became among the most well-attended design events in the Phoenix/Scottsdale area with in-house, agency, independent, and design students networking and learning from presenters. See Twitter buzz.
There were numerous benefits to hosting this event including:
I was one of three UX experts selected for a Shark Tank-like series where startup entrepreneurs presented their ideas. Instead of judging them on their business plans, the other experts and I judged them based on their designs. Shown here is the season trailer, the Phoenix episode is scheduled to be released soon.
In January, 2016 and January, 2017, I spoke by invitation at the New Product Innovation & Development Frost & Sullivan Executive MindXchange. This conference is geared toward corporations that aren't necessarily part of the technology hub in Silicon Valley. Yet these companies are similarly concerned with falling behind by being blindsided by disruption. My talk about how to elicit customer insights received excellent feedback in 2016, leading to a invitation to give a similar talk in 2017.
In October 2015 I co-presented at Phoenix Design Week along with a member of my PayPal team. We spoke about the challenges of designing in-house at the scale of a large company like PayPal. Related to my workshop on Influence (see above), we discussed how to navigate the competing demands and opinions of dozens of stakeholders under tight timelines, while still delivering a great experience for our users.
In 2013 I gave a talk for the 10th annual Performance Support Symposium entitled "What can Performance Support Designers Learn from UX Designers?" With my formal background in Instructional Design, I made a connection between the fields of learning and UX design.
My talk got the highest attendance and ratings, and I was invited to give a similar talk in 2014, as well as a virtual presentation in 2015.